Every login website has a few users that experience difficulties when entering their credentials. Meeting Mojo is no exception, so we have created this handy guide that will help you to help them.  

If an attendee contacts you to say they can't log in, follow the procedure below to guarantee results:

1. Check the attendee is on the system

Type their name into the Quick Search bar on the Dashboard.

If their name does not come up, and they are registered to attend, add them to the system

If their name comes up, click it to reach the Attendee View page. 

Using your own emailer, send the attendee the following directions, substituting the information in [brackets]:

  • Go to [insert system url]. Click the 'login' link at the right of the page, under the banner  image. Then enter your username, [email address from Attendee View] in the left hand box, and your password in the right.
  • The password is case-sensitive so please use capitals where necessary and make sure your Caps Lock is Off.
  • Click the blue 'Sign in' button to log in.

If this does not work:

2. Request a new password 

If this does not work, go to the user interface (Website), open the Login box and click the 'forgotten password' link.

Enter the email address from the Attendee View page (above). The system will send them a new password.

If this does not work:

3. Change their password for them. 

i.   Go to the Attendee View page, via the Quick Search bar as above. 

ii.  Click the Edit link at the top right

iii. Enter a new password in BOTH password fields, and click Save.

iv. Send the new password to the attendee, with login directions as above.