Meeting Mojo Support

Setting Up Your System 8

• Overview - short version
• Quick Setup
• Test the System as a User
• Adding Meeting Locations
• Adding Meeting Timeslots

See all 8 articles

Adding and Deleting User Accounts 5

• Add Attendees One by One
• About Passwords
• Importing Delegate Data in Bulk, via Spreadsheet
• Dealing with Duplicates
• Deleting Data

Customization 6

• Add a banner image to the website
• Customize your Meeting Mojo Website Content
• Customize System Emails
• Customize Website Styling
• Create your own web address for the meeting scheduler

See all 6 articles

Launch and Manage Attendee Accounts 5

• Launching Meeting Scheduling
• Attendee Login Issues
• Can't find an Attendee?
• How to remove an attendee
• Add meeting lists to Outlook

Venue Preparations and Actions 4

• At the Venue
• Send a meeting booking reminder
• Shutdown and Redirect
• Countdown Timer

Setups 5

• Book a meeting
• Change a meeting location
• Set up a Registration Form
• Setting up Sessions
• Create A Custom Meeting Point

System Configuration 5

• Search Categories: Custom Fields
• Creating and Organizing Groups
• Limit meeting requests
• Auto-Select Mode
• Messaging

Importing Meetings 2

• How to import meeting data from a spreadsheet file.
• How to import exclusions from a spreadsheet file

Adding and Deleting Data 20

• How do I add an attendee manually on the Admin area?
• How do I replace one delegate with another?
• Can I import the delegate's photo and organization logo images as part of the data upload?
• How will I transfer delegate and company/organization details from my event registration form to Meeting Mojo?
• If I delete a delegate who is no longer attending my event, what happens to their meetings? Do I need to inform their meeting partners?

See all 20 articles

Customization 23

• I want to theme the system to match my event livery. Is there any display that can not be changed?
• How can I promote sponsors and partners on the Meeting Mojo system?
• Does the conference agenda integrate into each attendee's meeting schedule?
• Which Meeting Mojo web pages can I edit to suit the requirements of my event?
• Can I add links to the webpages?

See all 23 articles

General 15

• Do I need to download software in order to run Meeting Mojo?
• Does Meeting Mojo sync with native calendars such as Outlook? How can delegates access their 1:1 meetings diary at any time?
• Can I incorporate your software into my existing conference website and/or App?
• Why is there not an App for Meeting Mojo?
• Can my delegates use their conference login to access Meeting Mojo?

See all 15 articles

Launching The System 6

• How do I provide a password for each delegate account? Will the system send my delegates individual passwords, or is it one password for all entries? Can I make this a bit more secure?
• Can I view or download my delegates' passwords?
• Does the system automatically generate a password for each delegate when I upload their data?
• Why do I need to ‘Approve’ new organization entries?
• If an attendee is added to an organization that is already 'Approved', do they get the Welcome email with log in information?

See all 6 articles

Managing The System 22

• Can I edit profiles and other entry details without having to log into individual accounts?
• I want to set up all of the meetings on the system - how can I optimize this process?
• I want to set up all of the meetings on the system - how can I optimize this process?
• Does the system automatically send out updates and reminders to delegate inboxes?
• Are meetings scheduled in real-time?

See all 22 articles

Registration Form 5

• How can I transfer data from my registration list into the Meeting Mojo system?
• How can I prevent further registrations?
• How do I know when delegates have registered on the Meeting Mojo system? Do I get an alert?
• Can I include an opportunity for my delegates to opt out of 1:1 meetings when they register via Meeting Mojo?
• Can I add extra fields to the Meeting Mojo registration form, to capture useful information about delegates, or to include in their online profiles?

Reports 9

• Does the system generate a report showing all meetings, with timings, locations and participants?
• What kind of statistics can I get from the system?
• I want to print out all of the delegate meeting calendars. How is this done?
• I want to print out one delegate’s meeting calendar. How is this done?
• Can we export data to create a brochure or listing of companies and delegates, and/or name badges?

See all 9 articles

Settings, Groups And Custom Fields 18

• Is it possible to add an attendee to more than one group?
• What kind of 'custom' profile fields can be added? Is it a limited set or can I add anything I want?
• Can delegates add their own keywords or other information to their profile?
• How can I set up extra profile data fields?
• Go to the Setup tab on your event dashboard and select 'Custom Fields' in the top right hand menu. When the page opens, click 'New' and follow the instructions. More information can also be found in the HowTo Guide

See all 18 articles

Timeslots and Meeting Locations 8

• Can I block selected time slots or meeting places if for any reason I don’t want anyone to use them at some point? For example, during workshops or presentations.
• Am I able to choose the duration of each meeting slot on the system? And introduce breaks between sessions.
• Can we allocate particular people to particular meeting areas, so when they accept a meeting request, it is automatically scheduled in one of these meeting places?
• Is it possible to add more meeting places into the system if the meeting slots start to fill up?
• Can I change or add to the meeting slots (times)? Is there anything I should not attempt?

See all 8 articles

Troubleshooting 15

• On the dashboard, there is a notification that some attendees have not received their Welcome email. Why is this showing? What can I do about it?
• There are two attendees on the system who are from the same company, but they are displayed as two separate organization entries with one attendee in each. How can I make these into one company entry containing both delegates?
• When I try to edit the meeting slots, some of them have number next them them. I can’t delete these – why not?
• Why can’t I upload my image?
• I have set up some Groups, but they aren’t showing up when I log in to the user interface website

See all 15 articles

User Accounts 10

• Why does the username have to be the delegate's email address?
• Do delegates have to log in to book meetings? Why can't they just send a meeting request?
• Can I give every delegate the same password? How will I make sure they receive their full log in details?
• Why does the password reminder function not allow delegates to choose their own password?
• Can a delegate choose not to receive emails to their primary email address? Can I set this up on their behalf?

See all 10 articles

Sessions 2

• What are Sessions?
• Why are my Sessions not displayed on attendees' schedules?

General 5

• Do I need to download software in order to run Meeting Mojo?
• Is there an App for Meeting Mojo? Why is your Responsive Design better?
• What is the capacity of the software – do you have limits on the total number of meetings or delegates? Or any usage limits?
• Does Meeting Mojo ever reveal delegate email addresses or other personal contact details?
• Are delegate/company listings visible only to logged-in users?

Customer Services 2

• What customer services do you provide? Do I have to set up and run the system or do you provide any help or advocacy services?
• Are there any ‘hidden’ fees such as per-meeting or per-user costs?

Setting up your own system 5

• How would I set up a Meeting Mojo scheduler?
• How long does it take to set up from making the decision to buy to having a live, fully operational system?
• What kind of resource will we need to put in to setting up and managing the system?
• Can I incorporate your software into my existing conference website, or integrate into my App?
• Will I need to set up a new system for each of my events? Is it possible to reuse content and settings so I don’t have to input all of it again?

How does it Work? 14

• How do delegates access the meeting scheduler?
• Can my delegates use their conference login to access Meeting Mojo?
• How are meetings scheduled?
• Are meetings requested person-to-person, or company-to-company?
• Is it possible for individuals from more than 2 organizations to participate in the same meeting (one-to-many)?

See all 14 articles

Customization 7

• How customizable is the Meeting Mojo interface?
• Can I add new webpages to my Meeting Mojo website?
• Can I promote sponsors and partners on the Meeting Mojo system?
• I want my own web address on the system – can this be done?
• Can I customize the system to turn it into an event website with registration?

See all 7 articles

Operating Meeting Mojo 8

• How will I transfer delegate and company/organization details from my event registration form to Meeting Mojo?
• Will I be able to add new delegates to the meeting scheduler whenever I need to?
• Can I send a personalized email to delegates - such as those who have not responded to meeting requests?
• Can I include branding images in system emails?
• Can I ensure that some/all of my delegates do not receive email alerts from the system?

See all 8 articles

Organization/Attendee Profiles 10

• How would my delegates find the people they want to meet?
• Does the scheduler display lists of attendees as well as companies? How are they displayed?
• Does the search function show the latest attendees/organizations added?
• What kind of ‘custom’ profile fields can be added?
• Can I include an opportunity for my delegates to opt out of 1:1 meetings?

See all 10 articles

Configuration - Taking Control 8

• Can I book, cancel or reschedule meetings on behalf of delegates?
• Can I limit who people can set up meetings with? Can I allow one group of attendees to request meetings, with the other group only able to accept meeting requests.
• Can there be delegates in the system who can not book meetings but I can still access their details?
• Can I limit the number of meetings that can take place on just one or two timeslots, or locations, to make sure there are not too many people involved in meetings at these times?
• Am I able to choose the duration of each meeting slot on the system? And introduce breaks between sessions.

See all 8 articles