Meeting Mojo Support

Setting Up Your System 8

• Overview - short version
• Quick Setup
• Test the System as a User
• Manage Meeting Locations
• Manage Meeting Timeslots

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Adding and Deleting User Accounts 6

• Remove Attendees Individually
• Add New Attendees Individually
• Managing Attendee Passwords
• Importing Delegate Data in Bulk, via Spreadsheet
• Dealing with Duplicates

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Customization 6

• Add a Banner Image to your Event Website
• Customize Website Page Content
• Manage and Customize System Emails
• Customize Website Styling using CSS
• Use Your Own Web Address for your Event

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Launch and Manage Attendee Accounts 4

• Launching Meeting Scheduling
• Attendee Login Issues
• Locate missing attendees
• Sync with other calendars

Venue Preparations and Actions 4

• At the Venue
• Send a meeting booking reminder
• Shutdown and Redirect
• Countdown Timer

Setups 9

• Book meetings on behalf of an attendee
• Reschedule meetings on behalf of an attendee
• Cancel meetings on behalf of an attendee
• Change a meeting point on behalf of an attendee
• Set up a Registration Form

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System Configuration 5

• Search Categories: Custom Fields
• Creating and Organizing Groups
• Setting Meeting Limits
• Auto-Select Mode
• Messaging

Importing Meetings 2

• Import Meeting Data
• Block schedules using the import function

Adding and Deleting Data 18

• How do I manually add attendees?
• How do I replace one delegate with another?
• Can I import the delegate's photo and organization logo images as part of the data upload?
• What happens to a removed attendee's meetings?
• If there are 2 or more people from the same company, are they all automatically assigned to the organisation?

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Customization 21

• I want to theme the system to match my event livery. Is there any display that can not be changed?
• How can I promote sponsors and partners on the Meeting Mojo system?
• Does the conference agenda integrate into each attendee's meeting schedule?
• Can I add links to the webpages?
• Who should show on the Contact page? How do I set this up?

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General 15

• Do I need to download software in order to run Meeting Mojo?
• Does Meeting Mojo sync with native calendars such as Outlook? How can delegates access their 1:1 meetings diary at any time?
• Can I incorporate your software into my existing conference website and/or App?
• Why is there not an App for Meeting Mojo?
• Can my delegates use their conference login to access Meeting Mojo?

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Launching The System 6

• How do I provide a password for each delegate account? Will the system send my delegates individual passwords, or is it one password for all entries? Can I make this a bit more secure?
• Can I view or download my delegates' passwords?
• Are passwords automatically generated upon importing data?
• Why do I need to ‘Approve’ new organization entries?
• If an attendee is added to an organization that is already 'Approved', do they get the Welcome email with log in information?

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Managing The System 21

• Can I edit profiles and other entry details without having to log into individual accounts?
• I want to set up all of the meetings on the system - how can I optimize this process?
• Does the system automatically send out updates and reminders to delegate inboxes?
• Are meetings scheduled in real-time?
• How can I book, cancel or reschedule meetings on behalf of delegates?

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Registration Form 4

• How can I transfer data from my registration list into the Meeting Mojo system?
• How can I prevent further registrations?
• How do I know when delegates have registered on the Meeting Mojo system? Do I get an alert?
• Can I add extra fields to the Meeting Mojo registration form, to capture useful information about delegates, or to include in their online profiles?

Reports 9

• Does the system generate a report showing all meetings, with timings, locations and participants?
• What kind of statistics can I get from the system?
• I want to print out all of the delegate meeting calendars. How is this done?
• I want to print out one delegate’s meeting calendar. How is this done?
• Can we export data to create a brochure or listing of companies and delegates, and/or name badges?

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Settings, Groups And Custom Fields 17

• Is it possible to add an attendee to more than one group?
• What kind of 'custom' profile fields can be added? Is it a limited set or can I add anything I want?
• Can delegates add their own keywords or other information to their profile?
• How can I set up extra profile data fields?
• Can attendees add information to a custom field that is not displayed in their online profile?

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Timeslots and Meeting Locations 7

• Can I set limits on how many meetings take place?
• Can we allocate particular people to particular meeting areas, so when they accept a meeting request, it is automatically scheduled in one of these meeting places?
• Is it possible to add more meeting places into the system if the meeting slots start to fill up?
• Can I label any of the timeslots for breaks, etc.?
• Can I change the meeting locations at the last minute?

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Troubleshooting 15

• On the dashboard, there is a notification that some attendees have not received their Welcome email. Why is this showing? What can I do about it?
• There are two attendees on the system who are from the same company, but they are displayed as two separate organization entries with one attendee in each. How can I make these into one company entry containing both delegates?
• When I try to edit the meeting slots, some of them have number next them them. I can’t delete these – why not?
• Why can’t I upload my image?
• I have set up some Groups, but they aren’t showing up when I log in to the user interface website

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User Accounts 11

• Why does the username have to be the delegate's email address?
• Do delegates have to log in to book meetings? Why can't they just send a meeting request?
• Can I give every delegate the same password? How will I make sure they receive their full log in details?
• Why does the password reminder function not allow delegates to choose their own password?
• Can a delegate choose not to receive emails to their primary email address? Can I set this up on their behalf?

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Sessions 2

• What are Sessions?
• Why are my Sessions not displayed on attendees' schedules?

General 5

• Do I need to download software in order to run Meeting Mojo?
• Is there an App for Meeting Mojo? Why is your Responsive Design better?
• What is the capacity of the software – do you have limits on the total number of meetings or delegates? Or any usage limits?
• Does Meeting Mojo ever reveal delegate email addresses or other personal contact details?
• Are delegate/company listings visible only to logged-in users?

Customer Services 2

• What customer services do you provide? Do I have to set up and run the system or do you provide any help or advocacy services?
• Are there any ‘hidden’ fees such as per-meeting or per-user costs?

Setting up your own system 5

• How would I set up a Meeting Mojo scheduler?
• How long does it take to set up from making the decision to buy to having a live, fully operational system?
• What kind of resource will we need to put in to setting up and managing the system?
• Can I incorporate your software into my existing conference website, or integrate into my App?
• Will I need to set up a new system for each of my events? Is it possible to reuse content and settings so I don’t have to input all of it again?

How does it Work? 14

• How do delegates access the meeting scheduler?
• Can attendees use external login details for my event?
• How are meetings scheduled?
• Are meetings requested person-to-person, or company-to-company?
• Is it possible for individuals from more than 2 organizations to participate in the same meeting (one-to-many)?

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Customization 7

• How customizable is the Meeting Mojo interface?
• Can I add new webpages to my Meeting Mojo website?
• Can I promote sponsors and partners on the Meeting Mojo system?
• I want my own web address on the system – can this be done?
• Can I customize the system to turn it into an event website with registration?

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Operating Meeting Mojo 6

• How will I transfer delegate and company/organization details from my event registration form to Meeting Mojo?
• Will I be able to add new delegates to the meeting scheduler whenever I need to?
• Can I send a personalized email to delegates - such as those who have not responded to meeting requests?
• Can I include branding images in system emails?
• Can I ensure that some/all of my delegates do not receive email alerts from the system?

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Organization/Attendee Profiles 8

• How would my delegates find the people they want to meet?
• Does the search function show the latest attendees/organizations added?
• What kind of ‘custom’ profile fields can be added?
• Can I include an opportunity for my delegates to opt out of 1:1 meetings?
• Can delegates add their own keywords or other information to their profile?

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Configuration - Taking Control 3

• Can I book, cancel or reschedule meetings on behalf of delegates?
• What kind of limits can I set on my event?
• Can there be delegates in the system who can not book meetings but I can still access their details?