Yes, you have two options when it comes to changing the language:

  1. Change the language of the entire event website, thus changing the system email language in the process. 
  2. Allow users to choose their own language for the event, also changing the system email language as long as that language has been activated.


Option 1: Change your event language

  1. Navigate to the Setup tab and choose 'Date and Language settings' in the lower right menu.
  2. Make sure the 'Multi language selector' switch is turned to Off.
  3. Click the blue text to the right of 'Theme language'. If your event is in English, this text will say 'English'.
  4. Choose your new desired language and click 'Save'.
  5. Navigate to the Content tab and choose 'Emails' on the right. 
  6. If you have not used this language before, you will be asked to activate the custom system emails. Do so by clicking the blue 'Activate' button. You can now customise any of these emails, with their templates found under 'Theme Email Templates'.


Option 2: Allow attendees to choose their own language

  1. Navigate to the Setup tab and choose 'Date and language settings' in the lower right menu.
  2. Turn the 'Multi language selector' switch to On. 
  3. (Optional) Users can choose their own language but will still be presented with the event's default language upon login. To change the default language, click the blue text to the right of 'Theme language'.
  4. (Optional but recommended) add text in each language you plan to make available to the home page so that attendees are aware of the multiple language choices. Tools like Google Translate (or even asking the attendees themselves to translate if possible) can be used.
  5. Navigate to the Content tab.
  6. In both the Pages and Emails sections, you will see new tabs above the different email and page templates. Click on each language you would like to have available on your site and then click their corresponding blue Activate button underneath. Do this again in the Emails section on the right. Note that system email languages will not work if that language is not activated in both the Emails and Pages sections. 
  7. To test if your choices worked, log in with either your own or an attendee's account and look for the language selector above the Login button.
Tips and notes:
  • You can view an attendee's preferred language by choosing 'View' under their name in the Attendees tab.
  • The login token email cannot be changed and will be sent to Attendees in English. If an attendee does not understand English but has received a login token email, instruct them to click on the link within the email and they will be sent back to your event.
  • If a system email language is activated but that same language is not activated in the Pages section, attendees will not be able to choose that language. Therefore, unless necessary, always activate the Pages and Emails for any languages you need.
  • If you require a language that is not on the system, please raise a support ticket at the top of this page and we will be happy to help you with adding that language to your event. If you are able to provide your own services or are fluent in the language, the addition will be of no extra cost to you. We are also able to offer our own translation services for a fee.