Meeting Mojo Support

Adding and Deleting Data 18

• How do I manually add attendees?
• How do I replace one delegate with another?
• Can I import the delegate's photo and organization logo images as part of the data upload?
• What happens to a removed attendee's meetings?
• If there are 2 or more people from the same company, are they all automatically assigned to the organisation?

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Customization 21

• I want to theme the system to match my event livery. Is there any display that can not be changed?
• How can I promote sponsors and partners on the Meeting Mojo system?
• Does the conference agenda integrate into each attendee's meeting schedule?
• Can I add links to the webpages?
• Who should show on the Contact page? How do I set this up?

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General 15

• Do I need to download software in order to run Meeting Mojo?
• Does Meeting Mojo sync with native calendars such as Outlook? How can delegates access their 1:1 meetings diary at any time?
• Can I incorporate your software into my existing conference website and/or App?
• Why is there not an App for Meeting Mojo?
• Can my delegates use their conference login to access Meeting Mojo?

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Launching The System 6

• How do I provide a password for each delegate account? Will the system send my delegates individual passwords, or is it one password for all entries? Can I make this a bit more secure?
• Can I view or download my delegates' passwords?
• Are passwords automatically generated upon importing data?
• Why do I need to ‘Approve’ new organization entries?
• If an attendee is added to an organization that is already 'Approved', do they get the Welcome email with log in information?

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Managing The System 21

• Can I edit profiles and other entry details without having to log into individual accounts?
• I want to set up all of the meetings on the system - how can I optimize this process?
• Does the system automatically send out updates and reminders to delegate inboxes?
• Are meetings scheduled in real-time?
• How can I book, cancel or reschedule meetings on behalf of delegates?

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Registration Form 4

• How can I transfer data from my registration list into the Meeting Mojo system?
• How can I prevent further registrations?
• How do I know when delegates have registered on the Meeting Mojo system? Do I get an alert?
• Can I add extra fields to the Meeting Mojo registration form, to capture useful information about delegates, or to include in their online profiles?

Reports 9

• Does the system generate a report showing all meetings, with timings, locations and participants?
• What kind of statistics can I get from the system?
• I want to print out all of the delegate meeting calendars. How is this done?
• I want to print out one delegate’s meeting calendar. How is this done?
• Can we export data to create a brochure or listing of companies and delegates, and/or name badges?

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Settings, Groups And Custom Fields 17

• Is it possible to add an attendee to more than one group?
• What kind of 'custom' profile fields can be added? Is it a limited set or can I add anything I want?
• Can delegates add their own keywords or other information to their profile?
• How can I set up extra profile data fields?
• Can attendees add information to a custom field that is not displayed in their online profile?

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Timeslots and Meeting Locations 7

• Can I set limits on how many meetings take place?
• Can we allocate particular people to particular meeting areas, so when they accept a meeting request, it is automatically scheduled in one of these meeting places?
• Is it possible to add more meeting places into the system if the meeting slots start to fill up?
• Can I label any of the timeslots for breaks, etc.?
• Can I change the meeting locations at the last minute?

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Troubleshooting 15

• On the dashboard, there is a notification that some attendees have not received their Welcome email. Why is this showing? What can I do about it?
• There are two attendees on the system who are from the same company, but they are displayed as two separate organization entries with one attendee in each. How can I make these into one company entry containing both delegates?
• When I try to edit the meeting slots, some of them have number next them them. I can’t delete these – why not?
• Why can’t I upload my image?
• I have set up some Groups, but they aren’t showing up when I log in to the user interface website

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User Accounts 11

• Why does the username have to be the delegate's email address?
• Do delegates have to log in to book meetings? Why can't they just send a meeting request?
• Can I give every delegate the same password? How will I make sure they receive their full log in details?
• Why does the password reminder function not allow delegates to choose their own password?
• Can a delegate choose not to receive emails to their primary email address? Can I set this up on their behalf?

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Sessions 2

• What are Sessions?
• Why are my Sessions not displayed on attendees' schedules?