Problem: Data import errors
Meeting Mojo is set up to alert you to most import errors at the time you upload your data. Most commonly an alert is triggered when an essential piece of data is missing. Please make sure you enter at least email, firstname and lastname for each delegate in your import spreadsheet.
SPECIAL NOTE: if you leave organisationname blank, the entry will import as a Solo Attendee with no company or other affiliation. Check the Dashboard after import – if there are more Solo Attendees than you expected, check your import file and try again.
Problem: Missing columns reported
If the error message refers to one or more rows, there is data missing from required fields. Check that all email, firstname and lastname cells are filled, save the file and try again.
If entire columns are missing, check the spelling of your column headers. Copy/paste these from the upload page. If all 4 required (bold) columns are missing, you may be trying to upload an incorrect filetype. Resave as .xls or .xlsx.
Problem: Duplicate email address
If you input the same email address for more than one delegate, only one of the entries will be imported. Ensure that all email addresses in your imports are unique. You can check this on Excel by using the ‘Highlight Cells Rules’ option under ‘Conditional Formatting’ on the home tab or by using CTRL+F to search for specific addresses.
Problem: 'Unapproved' attendees are indicated on the Dashboard
1. Open the Organisations tab
2. Select 'No' under 'Approved', then click Filter
3. In the Page Size widget at the right, select 'All' if you have many delegates (the page will refresh)
4. Check the box at the top of the company list, at the left
5. Scroll to the end of the list, select 'Approve' in the 'Choose an action' dropdown, then click 'go'
A notification will display when your selection has been approved.
Repeat steps 3 and 4 until no more organizations are displayed, then reset the Filter.
Problem: A delegate’s Welcome email was not sent
Check the Dashboard for a Welcome message Notification: if there is one, click ‘more’ within the Notification
The Attendees tab will open. Choose 'no' under 'Welcome email sent' and then click Filter
At the bottom of the page, select ‘Welcome’ in the 'Choose an action' dropdown, then click ‘go’. The Welcome email will be sent to the attendees selected.
Problem: There is more than one entry for the same company.
This usually happens when a slightly different spelling is used for the company name by two or more of its delegates on registration. For example: NewCo and NewCo, Inc. Make sure similar company names are actually the same company, as subsidiaries sometimes use similar names but are completely separate.
Click the Organizations tab and type the company name under 'Name' then click Filter.
Choose the company name that you consider to be incorrect and click on its name to open the Organization View page.
Click Edit next to the Attendee name to open their Edit page.
Click 'Change affiliated organisation' on the right hand menu and choose the correct company in the dropdown box that appears.
Click 'Change organisation' to return to the employee's profile page.
Repeat steps 3-5 for each attendee in the ‘incorrect’ company. If there are multiple duplicate companies, repeat all steps until complete. When the duplicate company shows 0 attendees, open the Organisations tab and click 'Delete' under each necessary entry.
CAUTION: If you delete a company that has attendees, the system will delete those attendees and any meetings they may have. Please ensure that the attendee number shows 0 before deleting.
Please note this article will be updated as we listen to feedback and come across new problems that may arise.