One of my delegates says that the system is not saving his/her profile. What is wrong here? : Meeting Mojo Support

One of my delegates says that the system is not saving his/her profile. What is wrong here? Print

Modified on: Thu, 19 May, 2022 at 8:45 AM

There are 3 possible reasons for this:

They have left a required field unfilled
They are trying to upload an incorrect image file for their company logo or personal photo - this should be a .png or .jpg or .gif file, less than 1Mb
They have pasted in copy from a Word document or similar filetype, which contains code that is preventing the system from displaying the content. We recommend either typing in profile information or copy/pasting it from a plain text application.

If you and the attendee are still having problems editing their profile, please create a support ticket at the top of this page.

Did you find it helpful? Yes No

How can we help you today?