Troubleshooting
Answers to questions involving issues with your event's system.
This usually meams that you have added new delegates to organization(s) that are already approved on the system:
Click the 'more…' link ...
Fri, 17 Jun, 2016 at 8:05 AM
To merge entries:
Open the Edit page of the delegate you want to move to another organization.
Select the organization from the dropdown, and...
Fri, 17 Jun, 2016 at 8:06 AM
These meeting slots already have meetings scheduled. The system will not allow you to delete these. You can reschedule the meetings, but we strongly advis...
Fri, 17 Jun, 2016 at 8:06 AM
There are a number of reasons for upload failures:
Your image may be too large (over 1Mb)
It may not be in .png, .jpg or .gif format
You ...
Fri, 17 Jun, 2016 at 8:08 AM
If you are logging in with your Manager credentials, you may not have the right permissions to view the Groups. Set up a test account (click 'Add an ...
Fri, 17 Jun, 2016 at 8:08 AM
This means that all the meeting locations are full. This may just be on one timeslot or, if you have chosen Auto-Select mode when setting up the event, al...
Fri, 17 Jun, 2016 at 8:09 AM
To include a custom field in the profile areas, you must make it 'Searchable' by checking the relevant box when setting it up.
Fri, 17 Jun, 2016 at 8:10 AM
You are getting copies of all system emails - which means they have been sent to your delegates. This is because the 'BCC admin' option on Syste...
Fri, 17 Jun, 2016 at 8:10 AM
It will go to the 'Reply-to' address entered in 'Admin email' in the System email settings. If you set this to your own email address,...
Fri, 17 Jun, 2016 at 8:11 AM
Find the delegate's name on the Attendees tab and click Edit to access their personal profile.
Check that they are entering the same email...
Fri, 17 Jun, 2016 at 8:12 AM