Troubleshooting

Answers to questions involving issues with your event's system.

On the dashboard, there is a notification that some attendees have not received their Welcome email. Why is this showing? What can I do about it?
This usually means that you have added new delegates to organization(s) that are already approved on the system. To send the welcome email to anyone that h...
Thu, 19 May, 2022 at 7:58 AM
There are two attendees on the system who are from the same company, but they are displayed as two separate organization entries with one attendee in each. How can I make these into one company entry containing both delegates?
To merge entries: Navigate to the Attendees tab and click 'Change organisation' under the delegate you want to move to another organization.  ...
Thu, 19 May, 2022 at 8:03 AM
When I try to edit the meeting slots, some of them have number next them them. I can’t delete these – why not?
These meeting slots already have meetings scheduled. The system will not allow you to delete these. You can reschedule the meetings, but we strongly advise...
Thu, 19 May, 2022 at 8:05 AM
Why can’t I upload my image?
There are a number of reasons for upload failures:  Your image may be too large (over 1Mb) It may not be in .png, .jpg or .gif format You may be trying...
Thu, 19 May, 2022 at 8:09 AM
I have set up some Groups, but they aren’t showing up when I log in to the user interface website
If you are logging in with your Manager credentials, you may not have the right permissions to view the Groups. Set up a test account (click 'Add an o...
Thu, 19 May, 2022 at 8:13 AM
Users cannot book meetings as it says 'No spaces left'. What does this mean? And how can we solve this
This means that all the meeting locations are full. This may just be on one timeslot or, if you have chosen Auto-Select mode when setting up the event, all...
Thu, 19 May, 2022 at 8:15 AM
I set up a new custom field but it does not appear in the organizations/attendees data on the Search page. How can I make this appear?
Make sure your custom field has the 'Searchable' box checked: Navigate to the Setup tab and choose 'Custom fields' in the upper right...
Thu, 19 May, 2022 at 8:23 AM
My inbox is full of copies of emails sent by the system to my delegates. Why is this happening? Are my delegates still getting their emails?
You are getting copies of all system emails - which means they have been sent to your delegates. This is because the 'BCC admin' option on System...
Thu, 19 May, 2022 at 8:29 AM
What happens if a delegate hits ‘Reply’ on a system email – where will their message go?
By default, any replies to system emails go to donotreply@meeting-mojo.com. If you would like to change this to your own email: Navigate to the Setup tab...
Thu, 19 May, 2022 at 8:34 AM
A delegate reports that the system does not recognize their email address or password. How can I fix this?
First, ask the attendee to click 'Forgotten password?' on the login screen to see if they just need a new password. If they do not get the email...
Thu, 19 May, 2022 at 8:42 AM