Troubleshooting

Answers to questions involving issues with your event's system.

On the dashboard, there is a notification that some attendees have not received their Welcome email. Why is this showing? What can I do about it?
This usually meams that you have added new delegates to organization(s) that are already approved on the system:  Click the 'more…' link ...
Fri, 17 Jun, 2016 at 8:05 AM
There are two attendees on the system who are from the same company, but they are displayed as two separate organization entries with one attendee in each. How can I make these into one company entry containing both delegates?
To merge entries: Open the Edit page of the delegate you want to move to another organization.  Select the organization from the dropdown, and...
Fri, 17 Jun, 2016 at 8:06 AM
When I try to edit the meeting slots, some of them have number next them them. I can’t delete these – why not?
These meeting slots already have meetings scheduled. The system will not allow you to delete these. You can reschedule the meetings, but we strongly advis...
Fri, 17 Jun, 2016 at 8:06 AM
Why can’t I upload my image?
There are a number of reasons for upload failures:  Your image may be too large (over 1Mb) It may not be in .png, .jpg or .gif format You ...
Fri, 17 Jun, 2016 at 8:08 AM
I have set up some Groups, but they aren’t showing up when I log in to the user interface website
If you are logging in with your Manager credentials, you may not have the right permissions to view the Groups. Set up a test account (click 'Add an ...
Fri, 17 Jun, 2016 at 8:08 AM
Users cannot book meetings as it says 'No spaces left'. What does this mean? And how can we solve this
This means that all the meeting locations are full. This may just be on one timeslot or, if you have chosen Auto-Select mode when setting up the event, al...
Fri, 17 Jun, 2016 at 8:09 AM
I set up a new custom field but it does not appear in the organizations/attendees data on the Search page. How can I make this appear?
To include a custom field in the profile areas, you must make it 'Searchable' by checking the relevant box when setting it up.
Fri, 17 Jun, 2016 at 8:10 AM
My inbox is full of copies of emails sent by the system to my delegates. Why is this happening? Are my delegates still getting their emails?
You are getting copies of all system emails - which means they have been sent to your delegates. This is because the 'BCC admin' option on Syste...
Fri, 17 Jun, 2016 at 8:10 AM
What happens if a delegate hits ‘Reply’ on a system email – where will their message go?
It will go to the 'Reply-to' address entered in 'Admin email' in the System email settings. If you set this to your own email address,...
Fri, 17 Jun, 2016 at 8:11 AM
A delegate reports that the system does not recognize their email address or password. How can I fix this?
Find the delegate's name on the Attendees tab and click Edit to access their personal profile.  Check that they are entering the same email...
Fri, 17 Jun, 2016 at 8:12 AM