Before sending your welcome email:

  • Make sure your welcome email template has all the necessary information it needs
  • You have the correct email for every attendee (especially if importing in bulk)

For more information on email templates, check out this article.


If your attendees were/will be imported in bulk, you will have the option to approve all entries at once. 

If this option is chosen, all new entries imported will receive their welcome emails to the address provided in the spreadsheet. If you would like to send the welcome email at a later time, keep this box unchecked. The welcome email contains everything they need to log into their account and use your event's website.


If your attendees were/will be manually added to the system, you have full control over who gets their welcome emails and when. Approving an organisation is as easy as clicking 'Change...' when prompted on the registration screen.

Once approved, all attendees within the company (or the attendee you've just added) will receive their welcome email and get full access to your event's website.