This usually meams that you have added new delegates to organization(s) that are already approved on the system: 

  • Click the 'more…' link on the notification: you will be taken to the Attendees tab where you should see one or more delegate entries with the green 'tick' but no handshake icon.
  •  If you can't see them, click Reset on the Filter. 
  • These are the delegates who have not received the Welcome email. Check each one, then go to the 'Action' dropdown at the end of the list and select 'Welcome'. 
  • Click 'go' to send their Welcome/password email.