• Find the delegate's name on the Attendees tab and click Edit to access their personal profile. 
  • Check that they are entering the same email address as the one displayed here. 
  • Next, change their password and test the email address and the new password by logging into the user interface.
  • Send the new details to the delegate. 

They should ensure that they are not accidentally including 'spaces' either side of their username or password, and that their CapsLock is swithced off as the password is case sensitive.