Answers to questions involving issues with your event's system.

One of my delegates says that the system is not saving his/her profile. What is wrong here?
There are 3 possible reasons for this:  They have left a required field unfilled They are trying to upload an incorrect image file for their company lo...
Thu, 19 May, 2022 at 8:45 AM
I just tried to access the system frontend but it jumps straight to my own conference website. Why is this happening?
You may have either accidentally set up a system redirect or another admin has done so without telling you. If you have other admins in your event team, co...
Thu, 19 May, 2022 at 8:50 AM
I want to replace the banner image but the system does not allow me to upload the new version
The file may be conflicting with another file already on the system of the same name. Rename the file and try uploading again. If this does not work, make ...
Thu, 19 May, 2022 at 8:57 AM
I can't find a company when I log in on the user interface, even though it is on the admin site. Why is this?
Follow this guide to try and fix your problem. If it does not help, please create a support ticket at the top of this page.
Thu, 19 May, 2022 at 8:58 AM
An attendee can't log in, even though I tested their credentials successfully
Send the attendee the login details you used, including the system website address, their username (email address) and password. If they are still having pr...
Fri, 20 May, 2022 at 6:09 AM