Troubleshooting

Answers to questions involving issues with your event's system.

One of my delegates says that the system is not saving his/her profile. What is wrong here?
There are 3 possible reasons for this:  They have left a required field unfilled They are trying to upload an incorrect image file for their c...
Fri, 17 Jun, 2016 at 8:13 AM
I just tried to access the system frontend but it jumps straight to my own conference website. Why is this happening?
There is redirect on the system. To remove this, go to the Admin dashboard and access External Links on the Setup tab. Remove the URL from the 'Websi...
Fri, 17 Jun, 2016 at 8:13 AM
I want to replace the banner image but the system does not allow me to upload the new version
Please make sure you have renamed the new version - the Media Library automatically rejects an image if the filename is already in use.
Fri, 17 Jun, 2016 at 8:14 AM
I can't find a company when I log in on the user interface, even though it is on the admin site. Why is this?
If you can't find an attendee, follow our handy guide, here
Mon, 6 Feb, 2017 at 3:29 PM
An attendee can't log in, even though I tested their credentials successfully
Send the attendee the login details you used, including the system website address, their username (email address) and password. Tell them the following: ...
Tue, 28 Feb, 2017 at 9:59 AM